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FAQs
Weāre here to make your experience simple, clear, and meaningful.
Orders & Returns
Free 30 Day Returns
If itās not right, return it within 30 days. We want you to feel completely at peace with your purchase. If your piece doesnāt feel like the one, weāll make it right. Returns are free within the U.S., simple to start, and always handled with care.
To Be Eligible for Return:
1. Original, unworn condition
2. Original packaging, certificates, and documentation
3. Within 30 days of delivery
4. Custom designs, engraved pieces, and resized rings are final sale, as they are made just for you.
Free Shipping
Complimentary U.S. shipping, always insured, always with care.
Can I cancel or edit my order after it's been placed?
Please email us at hello@merjewelryofficial.com with your order number within 24 hours, and we'll try our best to accommodate your request.
How long does it take to receive my jewelry?
At MER, we believe good things especially sacred ones take time. You can find whether an item is made-to-order or in stock directly on the Product Details section of each page.
1. Made-to-order pieces are crafted with intention and care, and typically ship within 2-4 weeks.
2. In-stock are processed and shipped within 1-6 business days.
Products & Materials
Where is your jewelry made?
Every MER piece is proudly made in the USA.
Our jewelry is thoughtfully crafted by expert hands using responsibly sourced materials and lab grown diamonds. From design to finishing, each piece reflects our commitment to quality, integrity, and lasting beauty. What you wear should be made with as much care as the love it represents.
Where do you source your gold and metals?
We are committed to using ethically sourced materials that honor both people and the planet.
Our gold and metals are responsibly sourced through partners who uphold fair labor practices, environmental stewardship, and transparent supply chains. Every piece is crafted with care, so you can wear it with confidence knowing it reflects both beauty and integrity.
We craft pieces using SCS-Certified 100% recycled precious metals, responsibly sourced through trusted partners who uphold fair labor practices, environmental stewardship, and transparent supply chains.
Are your diamonds conflict-free?
Yes. At MER, we are deeply committed to using conflict-free diamonds.
All of our natural diamonds are sourced through partners who strictly comply with the Kimberley Process and the World Diamond Council System of Warranties, which ensure that every diamond is: by government-validated documentation, in sealed, tamper-proof containers on all invoices.
We only work with sources who reflect our values of ethics, integrity, and care at every step.
Do your products have a warranty?
Every MER Jewelry purchase includes a Lifetime Manufacturing Warranty, ensuring your piece is free from defects in materials or craftsmanship at the time of delivery. We also stand behind the enduring brilliance of our lab-grown diamonds. Their clarity and fire will not fade or cloud over time. Each piece is crafted with intention, using ethically sourced materials and SCS-certified 100% recycled precious metals. Every item is thoroughly inspected before it leaves our hands.
Your MER Lifetime Manufacturing Warranty covers: Structural defects in materials or craftsmanship at the time of delivery. If we determine a manufacturing issue is present, weāll repair or replace your piece at no cost and return it with complimentary insured shipping.
Our warranty does not cover damage due to wear and tear or outside factors, including: We always recommend insuring your jewelry to protect against loss, theft, or accidental damage. Loss of stones due to trauma or impact. Damage from misuse, improper cleaning, or exposure to chemicals (perfume, chlorine, hot tubs, etc.). Fading, scratching, or discoloration over time from regular wear, work performed by any third-party jeweler or service provider not affiliated with MER.
We want your ring to feel as perfect as the promise it represents. Free resizing within 30 days of shipment for U.S. orders. Beyond the initial resizing, weāre happy to resize your ring once per year for a lifetimeāfree of charge. You simply cover the cost of shipping it to us, and weāll send it back on us. Please note: resizing may not be possible in all cases, especially if a ring has been previously altered multiple times.